1) Are you a trading company or a factory?
Factory - Our factory has been involved in the wooden urn industry for over 20 years.
2) When did you start exporting ?
Until 2020, we primarily engaged in OEM manufacturing for trading companies and wholesalers. However, since then, we have also started exporting our products independently. Our production team has accumulated over 20 years of experience in crafting wooden cremation urns.
3) What design have you already manufactured ?
Firstly, our factory is capable of producing all the pet urn and human urn designs that you have seen on the Alibaba platform. Additionally, we have manufactured 90% of the designs available in the USA ,UK and Canada markets.
4) Which clients do you work with ?
As a factory, we understand that our products will ultimately be sold to numerous end buyers overseas. In order to ensure the interests of every seller in the intermediate process, we refrain from providing rough estimates and prioritize cooperation with wholesalers. If the minimum order quantity (MOQ) per size does not meet our requirements, we recommend purchasing from local wholesalers to save you time and money. We supply goods to reputable wholesalers who can offer competitive prices to their customers.
Furthermore, we can provide pricing based on different quantity levels and the fluctuating exchange rate between RMB and US dollars. If there are any changes in the cost of raw materials, we will promptly update the prices for you.
5) What kind of packaging comes with this product? Does your price include customizing this packaging?
We offer at least four packaging options. For more details on the packages, please click on this link: Package Details. Once we know whether you require customized packaging, we will provide you with a price quote.
6) How do you ensure the product quality ?
Firstly, with over 15 years of experience in manufacturing these products, our company is dedicated to producing top-quality items. We prioritize product quality as it is our lifelong pursuit, regardless of whether the products are low-cost or high-cost.
Secondly, we exercise strict control over the quality of our products, starting from the selection of raw materials. Throughout the entire process of cutting, assembly, painting, and packaging, we maintain stringent quality control measures.
Lastly, we understand the importance of transparency and communication. We will provide you with product pictures and videos at each stage of production (cutting, assembly, painting, packaging, and shipping). These updates will be shared with you via email or WhatsApp, allowing you to closely monitor the progress of your order.
We are confident that you will be highly satisfied with our first collaboration.
7) How do you ensure the delivery time after I wholesale wooden urns?
The standard delivery time for 10,000 pieces is typically 40-50days. However, please note that the delivery of cedar boxes requires a longer processing time for the raw materials, hence it takes at least 60-70 days. As a result, our customers who order cedar urn boxes plan their orders and prepare goods continuously throughout the year.
Additionally, every November, the Shandong government conducts environmental quality monitoring, which leads to continuous production stoppages at the factory. Consequently, the factory cannot operate normally towards the end of each year, and the delivery time may be extended accordingly. Therefore, our customers make arrangements to prepare goods in advance.
It is important to mention that our factory specializes solely in the production of wooden urn products. As a result, we are dedicated to ensuring timely delivery and strive to complete orders ahead of schedule. To facilitate our cooperation and provide a stable supply of goods, we kindly request that you provide us with your purchase plan in advance.
8) How to ship the goods and What is shipping time ?
Our closest sea port is Qingdao. If you choose to ship goods by sea using a 20 or 40GP container, you have the option to either use your own shipping agent or utilize the agent we recommend. Our objective is to find the most suitable agent that can ensure the safe and prompt delivery of your goods.
When shipping goods by sea with CIF terms, the estimated shipping time is approximately 30-40 days.
If you opt for shipping goods by sea with DDP terms, the shipping time is around 25-30 days for a quick boat and 35-45 days for a slow boat.
9) What is the internal capacity of your wooden urn finial?
Available in all kind of cubic inch ( 25,40 ,80,100 and so on)
10) Can you provide photos, specifications and a price quotation at differing order quantities?
Yes, we will do it.
11) Does the prices of funeral urns you quoted include adding our 1 color logo to the product? If not, what does that cost?
The cost of the logo will be calculated after receiving your logo artwork.
12) Who is the main contact at the factory that can speak English on a voice call?
Please contact our sales representative, Mrs. Crystal, at her mobile phone and WhatsApp number: +8615962459316.
13) Where is the urn funeral factory located, what is full address?
Guyingji village, Guyingji town, Caoxian county, Heze city, Shandong province, nearest airport is Qingdao airport. The nearest high-speed rail station is Shangqiu North Station.
14) Can myself or my agent visit your factory please?
Sure, you are welcome! We will arrange a pick-up for you at either Caoxian railway station or Shangqiu North Station.
15) Do you know the current tariff code and rate for importing into the USA?
HS code we use is 4420909090 (wooden urn),The goods fumigation certificate can be provided as well.
16) Are there any patents or trademarks on usa cremation urns in the USA?
Currently, we do not have it available.
17) Do you refund sample cost please?
Yes, the sample cost will definitely be refunded when you purchase mass goods.
18) Can you custom other design wood columbarium urn please?
Yes, you are welcome to show us the design and we will calculate the price for you. Additionally, if needed, we can sign NNN (Non-Disclosure, Non-Use, Non-Circumvention) documents for added protection.
19) What payment methods you accept?
Currently, our payment method requires a 30% deposit and the remaining 70% balance payment before delivery. In the future, once our Alibaba platform is operational, we can also conduct transactions through the platform.
20) What should I do if my goods are defective?
We thoroughly inspect all our products before shipping them out. However, if you happen to receive a faulty product, we are more than willing to replace it and send a new one separately. Additionally, we offer a 100-day money back guarantee for any quality issues that may arise.
21) Is there any other question from seller ?
Yes, we would appreciate it if you could provide us with your detailed contact information so that we can easily reach out to you in the future. Trust is established through consistent communication. If you are not focused on a highly price-sensitive market, our product can offer you a significantly better profit margin.
